Trading Terms & Conditions

Terms & Conditions

Conformation & Payment

Bookings are taken on a "first come first served";full payment is required in order to confirm any booking. Cheques ahould be payable to SR Training Commercial Ltd'. Company purchase orders can only be accepted by prior agreement.

Cancellations and Postponements

Deposits are refundable upto 30 days prior to the course, if less than 30 days notice is given of cancellation or postponement, then the following charges are payable at the following rates:

30 days or more-no charge

29 days to 14 days notice - 50% of total charge

less than 14 days notice - 50% of total charge

(All deposits will automatically be credited against these charges)


All invoices must be paid in full within 7 days of the invoice date; otherwise interest charges will be incurred at 9.5% per month on the outstanding balance. Invoice queries must be notified within 5 days of the invoice date.

Certificated and Documentation

Certificates and documentation relating to the course shall remain the property of SR Training until accounts have been settled in full. External assesments will not be applied for until accounts have been settled in full. Documentation will only be sent to the person or company having paid the invoice. In the event that a candidate has left the employ of the paying company then its the individual's responsibility to make suitable arrangements direct with that company. Seperate assesments are arranged direct with the awarding bodies who are themselves responsible for the arrangement of these assesments-SR Training only accept responsibility for processing the relevant application for external assesments, not the assesments provided by external assesment centres. City & Guilds and the City & Gulids logo are trade marks of the City 7 Guilds of London Institute and used under licence.

Group Bookings

When fewer than the agreed number of candidates attends a course, then payment will be due for the number origionally booked. Any reduction in numbers attending will result in cancellation charges being made according to the above scale.

Funded Courses

In the event of non-attendance on courses subect to funding, SR Training reserves the right to charge the non-funded price if funding is based on attendance, any cancellation or non-attendance charges will be applied to non-funded prices.

Hire Charges

Equipment hired for use on courses is the responsibility of the hirer. In trhe venet of any damage or loss, the hirer will be responsible for the first £100. If damage or loss is found to be attributable to negligence, then the hirer may be requested bfor paymnet of the full replacement value. No hired equipment may be used other than for the training course or assesment for which it is booked.


SR Training cannot guarantee to provide a specific instructor or venue. In the event of a named instructor or venue is unavaliable for any reason, SR Training reserves the right to susstitute alternative instructors or venues as necessary. In certain situations course material may bget delayed, if this occurs then it will be forwarded to attendees as soon as is practical. If for any reason attendees wish to comment about the course, this must be done either during or as soon as is practical after the course on the form provided. Any attendee needing additional help with any part of the course should inform SR Training before the course, or in certain circumstances, as soon as possible following the commencement of the course. 

SR Training accepts no responsibility for alterations to deatils brough about by circumstances beyond our control, this included clients facilities or equipment when applicable. Every effort will be made to ensure that details are corret at the time of printing and in the event or any unforseen circumstances arising prior to, or during a course, alternative arrangement will be made.